Support As A Business
Support As A Business: At Your Worst
I’m sure you’ve printed hundreds of documents. You’ve sent (and received) thousands of emails. You’ve used your laptop for years. But I don’t see that. I see the time you can’t print, you can’t send email, or your laptop burst into flames. Continue reading SAAB: At Your Worst
Support As A Business: Effective Phone Support
I am often providing technical support over the phone. Having done this for a good number of years I have learned a simple trick that make the process more effective: Do the same thing on your end that you are having them do on their end. Continue reading SAAB: Effective Phone Support
Support As A Business: Writing
While I have a variety of hobbies and other time sinks, professionally I work with computers. In a variety of ways, which is irrelevant here. What is relevant is how much writing I have to do. Continue reading SAAB: Writing
Support As A Business: Ignored Scams
Generally speaking, when people have work for me it is to accomplish a partial task. Build this website, recover this data, teach this skill, etc. Often enough, in the process of doing what I’ve been asked, other things come to my attention. At which point I’ll bring them to the attention of the client, offer my opinion, and let them decide on a course of action. Continue reading SAAB: Ignored Scams
Support As A Business: Teaching Troubles
I am often helping people with their computers, in various ways. And often enough this leads to teaching various things. In the course of doing the task I have been hired to do, questions come up and the activity can move towards teaching. Not always, but it does happen. Continue reading SAAB: Teaching Troubles